Telephone Interpreting ServiceFrequently asked questions
Using the telephone interpreting service
Q: I only have an occasion need, can I still sign up?
Yes, PromoLingua’s interpreting service can be used as often or as little as you like.
Q: Can I use it on my mobile phone?
Yes of course, but always carry your dialcard with you so as to facilitate ease of access.
Q: Can more than one person be on the call?
Yes, but please remember that there is only one interpreter and she/he will only be able to handle
one person at a time.
Q: Am I limited to how short or how long I can talk to someone?
No, but obviously conversations extending well above an hour can be very taxing on the interpreter. In such circumstances and if known in advance PromoLingua will provide a back up service.
Q: Are there any languages not covered?
No, we can provide you with a service extending to over 150 languages. In the case of a very exotic language some notice of intended use will be very helpful.
Q: Are there any restrictions on use?
No, PromoLingua’s phone interpreting service can be used for any purpose whatsoever subject naturally to any limitations and restrictions imposed by the client themselves.
Paying for the telephone interpretation service
Q: What if I sign-up and want to cancel later?
No problem, you only need to give us notice as per your agreement with us.
Q: When does the meter start kicking in?
You start to pay when you are connected with the interpreter. But you only pay per second not per minute, as some of our competitors charge.
Security issues
Q: What happens if I lose my card?
You need to contact us as soon as you know you have lost it so that we can stop unauthorised calls. We will replace the card free of charge within 24 hours.
Q: Can anyone use my dialcard?
Yes, with your permission. Corporate and multi user clients will be issued with as many dialcards as necessary.
If there any other queries that we can answer then don't hesitate to get in touch for more information.
