Finnish Trade Regional Manager
Salary: £25K circa
Location: Nottingham
Languages: Finnish
Our client’s Emerging Markets Capital Cities Trade Sales department is looking for an ambitious individual to join their sales team looking after Finland, Estonia, Latvia and Lithuania. Based at either Head Office or In-market this is a fantastic sales role with great opportunities for growth and development. The successful candidate will manage the accounts of a number of independent stockists, and will be responsible for building up excellent sales relationships with these trade customers.
Main functions of the role
Open and develop Trade Accounts to further the growth of the EMCC business, the account, and the local Hobby.
Be responsible for the management of the Trade Accounts, and demographic development, of the Region.
Increase the Region’s number, quality and coverage of accounts via the phone from the office, and through face to face visits.
Aid the individual accounts development, range and stock control, and provide excellent customer service to maximise responsible sales into accounts, and the Regions turnover contribution to the business.
Managing the Hobby Trainers, who are based in market, to support the hobby activity for the trade accounts.
The ideal candidate
Has great interpersonal skills and is able to build rapport with a variety of people via the telephone or face to face.
Has strong communication skills, is able to represent the company to the outside world, and is able to influence and negotiate with people.
An ability to speak Finnish is essential. A good understanding of Finnish business culture and mentality is essential.
Candidates need to be a self motivator and able to work both alone and as part of a team.
Will be organised, self motivated and professional at all times.
Has an understanding of commercial principles and the company hobby (being a hobbyist is not essential).
Is able to drive, work within a team framework and be flexible on hours.
To apply send your CV to enquiries@promolingua.com
Salary: £22-24K
Location: Kingston-upon-Thames, Greater London
Language: Swedish
ROLE OVER VIEW
- To join a dynamic team providing customer service excellence within a Global market leading company in the Pharmaceutical industry.
- As an integral member of the customer service team you will have a passion for delivering customer service excellence and a desire to continuously drive improvement to ensure the company takes leadership in supply chain management in the industry.
OBJECTIVES/PURPOSE OF JOB
- Supports the Pharma business by providing World Class Customer Excellence.
- To proactively co-ordinate all aspects of the supply chain to deliver optimum performance and ensure we meet stated and agreed service levels and/or terms and conditions of supply.
- Establish contact, build and manage relationships and an in depth knowledge of customers within own portfolio in order to drive business growth
- Responsible for the logistics of all service inventory
- Represent the supply chain liaising with both the customer, the KAM, the Warehouse in Amsterdam and marketing to ensure seamless communication
- Efficient and timely administration of all service documentation and processes.
- Proactive order management including timely response, accurate processing and monitoring of orders and enquiries.
- Taking ownership of every customer enquiry through to completion including resolving issues quickly and efficiently in a courteous manner.
- Capture, report, escalate and ensure timely response and resolution to all complaints
- Ensure customers are fully informed of product portfolio, promotional activity and appropriate service offering.
- Working independently and as part of a team on a variety of special projects for business improvement and improved customer service
- Challenge the status quo targeting continuous improvement, promoting LEAN thinking and opportunities for growth for both self and organisation
QUALIFICATIONS/TRAINING
- Customer Services Experience essential
- Experience of PeopleSoft an advantage, but not essential.
- Higher level of education.
- Customer Service qualification would be an advantage
EXPERIENCE
- Strong recent experience within an administration customer service role, preferably working within a team.
- Proven experience in managing customer relationship
COMPETENCIES
- Excellent verbal and written communication skills for English / Swedish
- Ability to plan and organise self and workload
- Excellent interpersonal skills
- Attention to detail is essential
- Enjoys working in a team
- Confident under pressure
- Able to handle difficult / volatile situations professionally and calmly
- Confident on a variety of computer systems
- Demonstrates initiative
- In depth knowledge and understanding of the supply chain processes
- Demonstrates initiative and a ‘Can do’ attitude
- Proven ability to work in a pressurised environment
- Ability to overcome objection and manage conflict
MARKET AGILITY/ COLLABORATION/ CHANGE
- Knows and understands their customers’ needs
- Sees opportunities and makes suggestions
- Has an appreciation of what our competitors are doing
- Makes short term recommendations which are in line with the interests of the longer term health of the company
- Can work positively and collaboratively in a matrix organization
- Can balance different stakeholder needs and to find positive solutions, in line with the customer service strategy
- Builds positive relationships with colleagues and customers
- Enjoys being part of a changing organisation and can manage ambiguity
- Is resilient when faced with problems
To apply please forward your CV to enquiries@promolingua.com
