French speaking Technical Engineer/Database & System Administrator – Rotterdam, The Netherlands
Salary: c£39K euros
Location: Rotterdam, The Netherlands
Language: French
Company:
Multinational and global leader in software.
The job:
Provide technical support to customers and other departments within the company by telephone, email and web. Good customer care skills. Excellent team player and communicator with good diagnostic and troubleshooting skills.
Main Tasks:
The primary functions of this role are:
- To deliver technical expertise in all areas of the product portfolio, to a variety of groups, including Application Partners, Direct End-Users, Distributors and the company’s employees in the EMEA region.
- To create entries for and maintain an EMEA-wide Knowledge Base.
- To participate in new product release reviews and QA activities.
- Manage customers effectively and professionally, seeking help from senior staff. Appropriately escalate issues as needed.
- Ensure customer cases are reported and logged with the maximum information relevant to the issue. Communicate effectively with customers regarding expectations for call backs and follow up of their issues. Demonstrate an increasing level of customer care skills.
- Troubleshoot and diagnose routinely encountered customer issues making use of the resources available to you, and provide valid workarounds wherever possible. Own and resolve customer issues in a timely manner for your technical areas of expertise. Demonstrate an increasing ability to troubleshoot and resolve customer issues independently, using appropriate problem solving techniques.
- Log bugs in the bug database using clear and precise information, detailing the issue and how to reproduce. Provide additional information to development as needed. Set the customer impact level appropriately for the bug. Request patches when necessary.
Requirements:
University-level education (Computer Science or related field)
- Experience as a Database/System Administrator (MS-SQL, Oracle)
- Fluent written and verbal English and fluent French.
- Excellent communication skills and telephone manner
- Strong customer focus and ability to deal with a variety of people on different levels (for example software developers, solution architects and project managers)
- Strong problem-description and problem-solving skills
- Must be organized, able to multi-task and prioritize effectively
- Self-motivated, but also a team player with good team spirit
Salary: c£39K euros
Location: Rotterdam, The Netherlands
Language: French
Company:
Multinational and global leader in software.
The job:
Provide technical support to customers and other departments within the company by telephone, email and web. Good customer care skills. Excellent team player and communicator with good diagnostic and troubleshooting skills.
Main Tasks:
The primary functions of this role are:
- To deliver technical expertise in all areas of the product portfolio, to a variety of groups, including Application Partners, Direct End-Users, Distributors and the company’s employees in the EMEA region.
- To create entries for and maintain an EMEA-wide Knowledge Base.
- To participate in new product release reviews and QA activities.
- Manage customers effectively and professionally, seeking help from senior staff. Appropriately escalate issues as needed.
- Ensure customer cases are reported and logged with the maximum information relevant to the issue. Communicate effectively with customers regarding expectations for call backs and follow up of their issues. Demonstrate an increasing level of customer care skills.
- Troubleshoot and diagnose routinely encountered customer issues making use of the resources available to you, and provide valid workarounds wherever possible. Own and resolve customer issues in a timely manner for your technical areas of expertise. Demonstrate an increasing ability to troubleshoot and resolve customer issues independently, using appropriate problem solving techniques.
- Log bugs in the bug database using clear and precise information, detailing the issue and how to reproduce. Provide additional information to development as needed. Set the customer impact level appropriately for the bug. Request patches when necessary.
Requirements:
- University-level education (Computer Science or related field)
- Experience as an Application Developer (Java, C, C++, C#, SQL)
- Fluent written and verbal English, native-level French
- Excellent communication skills and telephone manner
- Strong customer focus and ability to deal with a variety of people on different levels (for example software developers, solution architects and project managers)
- Strong problem-description and problem-solving skills
- Must be organised, able to multi-task and prioritise effectively
- Self-motivated, but also a team player with good team spirit
Salary: £18-22K
Location: Coventry, West Midlands
Languages: Spanish or French
OVERALL PURPOSE OF THE JOB
The Service Desk is the initial point of contact for all customer incidents.
The Service Desk Advisor is the point of contact for all company Support Service customers reporting system related faults and to adopt the ethos of the highest quality customer service in resolution of these faults.
RESPONSIBILITIES
- Handle incoming telephone calls; answering with standard greeting.
- Log all fault information from the customer onto the incident management system. To question and diagnose each incident ensuring all details are accurate and meaningful with the correct level of information recorded.
- Log emails from customers as above.
- Pass incidents to the correct resolving group.
- Monitor all incidents and follow up with resolving groups ensuring SLA’s are adhered to.
- Update customers on the status of their incident.
- Resolve and close cases ensuring ownership through to a satisfactory conclusion.
- Perform callbacks to customers to confirm call closure.
- Ensure agreed escalation procedures are adhered to and appropriate personnel are informed of high priority or potentially high-risk customer problems.
- Log calls with 3rd parties and liaise with them to ensure resolution.
This is not an exhaustive list of duties and the post holder may be requested to undertake additional duties as required.
PRE-REQUISITES
- Excellent oral and written communication skills with the ability to communicate effectively at all levels.
- Fluency in either French and/or Spanish as well as English
- Rapid and accurate data entry skills.
- Excellent social skills with the ability to establish and maintain good/productive relationships with colleagues and customers.
- Ability to display a logical and methodical approach to problem solving
- A desire to provide exceptional customer service. The individual should maintain a consistent emphasis on delivering customer service even during periods of stress and pressure.
- Initiative and the ability to bring forward ideas.
- Takes pride in a job well done.
- A good level of general education.
To apply please send your CV including all your relevant skills and experience to enquiries@promolingua.com
