Finnish Trade Regional Manager
Salary: £25K circa
Location: Nottingham
Languages: Finnish
Our client’s Emerging Markets Capital Cities Trade Sales department is looking for an ambitious individual to join their sales team looking after Finland, Estonia, Latvia and Lithuania. Based at either Head Office or In-market this is a fantastic sales role with great opportunities for growth and development. The successful candidate will manage the accounts of a number of independent stockists, and will be responsible for building up excellent sales relationships with these trade customers.
Main functions of the role
Open and develop Trade Accounts to further the growth of the EMCC business, the account, and the local Hobby.
Be responsible for the management of the Trade Accounts, and demographic development, of the Region.
Increase the Region’s number, quality and coverage of accounts via the phone from the office, and through face to face visits.
Aid the individual accounts development, range and stock control, and provide excellent customer service to maximise responsible sales into accounts, and the Regions turnover contribution to the business.
Managing the Hobby Trainers, who are based in market, to support the hobby activity for the trade accounts.
The ideal candidate
Has great interpersonal skills and is able to build rapport with a variety of people via the telephone or face to face.
Has strong communication skills, is able to represent the company to the outside world, and is able to influence and negotiate with people.
An ability to speak Finnish is essential. A good understanding of Finnish business culture and mentality is essential.
Candidates need to be a self motivator and able to work both alone and as part of a team.
Will be organised, self motivated and professional at all times.
Has an understanding of commercial principles and the company hobby (being a hobbyist is not essential).
Is able to drive, work within a team framework and be flexible on hours.
To apply send your CV to enquiries@promolingua.com
Dutch Trade Sales Account Manager required based in Nottingham offering competitive salary DOE
Our client is a successful globally operating organisation looking to expand their sales team with a Dutch speaking Trade Sales Account Manager.
Purpose:
Manage the Trade presence of a geographic area within NES, opening and developing Trade Accounts as per the Company’s Stockist Strategy in a professional manner according to the company values.
Functions:
1. Manage a Trade Region to hit sales targets
2. Deliver excellent customer service
3. Improve Demographic penetration
4. Maintain Company Standards
Essential requirements
Customer service focussed
Approachable
Teamwork orientation
Flexible
Fluency in Dutch & English (written and spoken)
Attention to detail
Initiative
Planning/organisation
PC literate using Office, internet and email
Minimum 1yrs previous sales or sales environment experience
Desirable requirements
Sage Sales Software
Sales Techniques
Dutch and Flanders cities and business culture.
1yr business to business sales experience
GCSE’s grade C or above, or equivalent
Sales qualifications
Company benefits:
Tangible benefits are:
- 25 days a year plus bank holidays
- 50% Discount on company products inc a massive 20% discount on Forgeworld products!!!
- Pension Scheme
- Sports and Social Club
- Gym and bar on site
- Car parking
- Share Save Scheme
- Childcare Vouchers
- Subsidised restaurant
- Employee Assistance Program
Intangible benefits are:
- Large focus on staff development
- Friendly environment
- Truly values your contribution to the business
- Multicultural environment
To apply please send your CV to enquiries@promolingua.com
Salary: £18-22K
Location: Coventry, West Midlands
Languages: Spanish or French
OVERALL PURPOSE OF THE JOB
The Service Desk is the initial point of contact for all customer incidents.
The Service Desk Advisor is the point of contact for all company Support Service customers reporting system related faults and to adopt the ethos of the highest quality customer service in resolution of these faults.
RESPONSIBILITIES
- Handle incoming telephone calls; answering with standard greeting.
- Log all fault information from the customer onto the incident management system. To question and diagnose each incident ensuring all details are accurate and meaningful with the correct level of information recorded.
- Log emails from customers as above.
- Pass incidents to the correct resolving group.
- Monitor all incidents and follow up with resolving groups ensuring SLA’s are adhered to.
- Update customers on the status of their incident.
- Resolve and close cases ensuring ownership through to a satisfactory conclusion.
- Perform callbacks to customers to confirm call closure.
- Ensure agreed escalation procedures are adhered to and appropriate personnel are informed of high priority or potentially high-risk customer problems.
- Log calls with 3rd parties and liaise with them to ensure resolution.
This is not an exhaustive list of duties and the post holder may be requested to undertake additional duties as required.
PRE-REQUISITES
- Excellent oral and written communication skills with the ability to communicate effectively at all levels.
- Fluency in either French and/or Spanish as well as English
- Rapid and accurate data entry skills.
- Excellent social skills with the ability to establish and maintain good/productive relationships with colleagues and customers.
- Ability to display a logical and methodical approach to problem solving
- A desire to provide exceptional customer service. The individual should maintain a consistent emphasis on delivering customer service even during periods of stress and pressure.
- Initiative and the ability to bring forward ideas.
- Takes pride in a job well done.
- A good level of general education.
To apply please send your CV including all your relevant skills and experience to enquiries@promolingua.com
Salary: £28-34K
Location: West Midlands
Language: German
Job Purpose
This company are looking for a quality engineer who can operate effective quality procedures to satisfy external regulatory requirements, customer quality requirements and operate the company’s total quality assurance programme to eliminate defects and continually improve processes. Facilitate effective quality assurance with the process.
Job description
Key Task Summary
- Analyse potential/actual quality problems and determine the best course of action
- Review and analyse non-confirming product (NCP) on a daily basis
- Review the main frame on a daily basis and clear associated QDI’s
- Monitor the supplier base and implement corrective actions where appropriate
- Audit the supply base at a suitable frequency
- Manage the PSW/PPAP process
- Conduct 5s audits
- Conduct system audits of the Business Operating System (BOS)
- Ability to champion Practical problems Solving (PPS) activities,
- Evaluate and analyse issues relating to customer complaints. Initiate and/or recommend corrective action
- Support product development teams in aspects of quality planning, product/design verification, process qualification, problem solving, quality techniques and tools
- Create, encourage and follow up on improvement ideas of the Quality department/production areas
- Facilitates the generation and implementation of improvement ideas; liaises Senior Management when improvement ideas cannot be implemented by the production areas
- Work closely with team members at all levels to establish and maintain quality related metrics to satisfy company statistical requirements and aid driving continuous improvement activities
Skills and attributes
- IT literate, competent in Microsoft office
- Excellent communication skills
- Customer interface
- Innovative
- Well developed organisational skills, with the ability to work on own initiative as well as part of a team
- Diplomatic approach to resolve quality issues
Work attitude/disposition
- Practical hands on approach
- Strong desire to challenge the status quo and to make differences and influence change
- Attention to detail, logical and methodical approach
Essential
- German speaking (Technical Automotive)
- Previous experience in a progressive press manufacturing environment
- Detailed knowledge of quality management systems and standards auditing and application of engineering principles
- Experience and knowledge of MRP systems
- Excellent practical application Quality tools, such as 6 sigma, capability analysis, PPAP, FMEA and more
- Educated to degree level in engineering
Desirable
- Previous experience within the automotive industry
Benefits
Pension
4.5% – 5% Pension Scheme after 3 months
Holidays
25 days annual leave
Other
5 x Life Cover
Location – Birmingham, England, United Kingdom
Candidate must be authorised to work in this country for any employer
Work Hours – Monday-Thursday 8:00 – 16:30 / Friday 7:00-14:00
To apply send you CV to enquiries@promolingua.com
European Recruitment Manager
Salary: £38K
Location: Leamington Spa, Warwickshire
Language: Major European
Role Summary
Ideally, you will have experience working as an On – Site or In – House Recruiter within one of the following areas: Retail, Leisure, Hospitality or Catering. The company is a global leader in Retail Inventory Services. They are looking for a strong Recruiter, with Pan – European experience to manage vacancies at all levels, from Administrator to Country Manager. Previous experience in a fast – paced service industry would be highly advantageous. Responsible for planning, developing and implementing recruiting strategies and systems in the UK and across Europe to ensure that high quality candidates are available as needed. Building a secure pipeline of profiles, ranging from middle management to executive level. To work with Senior Management and Department Heads to co-ordinate recruiting activities with Company-wide goals and objectives. Research new products and technologies, conduct on-going analyses of current systems and implement improvements in external and internal recruiting operations as appropriate. Ensure a professional relationship with external employment contacts and agencies. Ensure the cost-effective use of Company resources. A second European language would be beneficial, although not essential.
Key
Tasks and Activities
Assumes responsibility for the planning, development and implementation of effective recruiting strategies and policies.Assist Senior Management in developing short and long-term objectives goals and strategies.Ensure that recruitment plans and policies are consistent with established Company goals and objectives. Develop and implement strategic initiatives to support projected corporate growth.Develop and maintain a solid management pipeline in the UK and Europe to support growth.Maintains clear reporting systems and methodologies in order to monitor recruitment activity reportingSends weekly recruitment reports and updates European Senior Management on a weekly basisSends monthly recruitment reports and updates to CEO / CFO and VP HRMonitors recruitment activity and spend across multiple countriesProvides quarterly recruitment cost forecasts to UK and European Finance Teams as requestedHolds bi – weekly recruitment conference call updates with Senior Management TeamsAttends Monthly Senior Management call in relation to updates on TL recruitmentWorks in partnership with other HR team member RecruitersAssumes responsibility for overseeing the effective recruitment of Company personnel.Has a proven track record in hands-on recruitment, managing the recruitment lifecycle from brief to offer stageEnsure that external contacts including executive placement services, advertising entities, career centres and employment agencies are well utilised.Coordinate recruiting activities with the needs of Department Heads throughout the European Division.Ensure that a wide range of high calibre, well-qualified applicants are available for professional positions as needed.Assumes responsibility for effectively completing administrative responsibilities.Provide internal consulting for recruiting and placement processes.Co-ordinate activities with corporate personnel to determine processes which best support recruiting methods and efforts.Ensure that recruiting operations and training systems are cost-effective and within budget constraints.Coordinates, schedules and conducts pre-screening, telephone and face to face interviewsCoordinates flights, hotels, meeting rooms and travel for Senior Management team membersManage all applications in the appropriate manner – filter, pre-screen and screeningComprehensive UK and European Vendor ManagementAssumes responsibility for ensuring professional relations with prospective employees, professional organisations and external contacts.Maintain effective service level agreements with external contacts.Ensure that prospective job candidates are well supported throughout the application of hiring process.Promote goodwill and a positive image of the Company.Commits to providing external contacts with the most efficient, rapid responses possible
Key Competencies:
a) CommunicationExcellent communication skills, both verbal and non-verbal are required as Internal and External communication is part of the role. Must be able to use appropriate communication tools effectively.
b) Team Work and CooperationRequired to operate in a small HR team and to display team coherence, which includes being sensitive and respectful to others, contributing to problem solving activities and sharing job knowledge with colleagues.
c) Public Relations and Interpersonal SkillsMust be able to interact with people on all levels. Outgoing personality essential to ensure that all external and internal communication is carried out to a high standard.
d) Planning and OrganisingExcellent time-management and the ability to organise own workload is required. Must be adept at identifying goals and priorities. Will be required to effectively manage all essential job duties and meet assigned deadlines.Must be quick to learn and adept at developing and maintaining detailed administrative processes.
e) Analytical SkillsAttention to detail is required. Must be able to accurately complete research and report information. Must be able to clearly outline complex information and produce concise reports and graphical data when required.
Technical Knowledge and Expertise
Proficient in the use of Microsoft Outlook and Microsoft Office, including Word, Excel and PowerPoint.Ability to effectively use Internet search engines for research purposes.
Job Title: Fluent German Speaking Controller
Location: Lutterworth, Leicestershire
Salary: £19000
Our client requires a fluent German speaking Controller to work as part of their Final Mile team. The role purpose is to coordinate with internal German delivery platforms to ensure the delivery of premium freight within specified times and to liaise with internal international platforms to help resolve any delivery issues.
Key Responsibilities:
To liaise with internal UK central operations to ensure on-time collections of premium freight.
Using pre-defined exception reports to pro-actively track the top deliveries in Germany and identify any delivery anomaly and resolve to ensure freight movement occurs within timeframe.
To liaise with German sending depot and internal teams and licensees to ensure all deliveries are made on schedule.
Initiate claims process following driver debrief or on communication of incident.
Resolve all internal data-base system issues within 5 days of receipt within the department.
Provide daily KPI data showing the percentage of on time deliveries of premium freight.
All legal requirements must be met, especially with driver’s hours and vehicle condition.
Follow company quality and Health & Safety policy in all areas, paying particular attention to ensure the ALL sub-contractors are approved.
Person Specification:
Must be Fluent in German both verbal and written
Ideally with experience in international freight forwarding with a good working knowledge of hauliers
Procedure driven, with keen eye on continuous improvement.
Must be creative and able to work under own initiative as well as part of a team
Proven customer skills – the company is a customer driven company which places the utmost importance on providing a quality and pro-active service to its clients.
To apply send your CV to enquiries@promolingua.com
Our client’s Netherlands Trades Sales department is looking for an ambitious individual to join their Dutch Trade team. Based at the Head Office in Nottingham, England, this is a fantastic sales role with great opportunities for growth and development.
The successful candidate will manage the independent trade stockists in a region within the Netherlands and Flanders markets. They will be responsible for building up excellent sales relationships with these trade customers.
Main functions of the role
- Open and develop Trade Accounts to further the growth of the Netherlands business.
- Be responsible for the management of the Trade Accounts and demographic development of the Region.
- Increase the Region’s number, quality and coverage of accounts via the phone from the office, and through face to face visits.
- Aid the individuals accounts’ development, range and stock control.
- Provide excellent customer service to maximise responsible sales into accounts, and the Region’s turnover contribution to the business.
The ideal candidate
- Has great interpersonal skills and is able to build rapport with a variety of people via the telephone or face to face.
- Has strong communication skills, is able to represent the company to the outside world, and is able to influence and negotiate with people.
- An ability to speak Dutch or Flemish is essential.
- A good understanding of Flemish or Dutch business culture and mentality is essential.
- Candidates need to be self motivator and able to work both alone and part of a team. Will be organised, self motivated and professional at all times.
- Has understanding of commercial principles and the company hobby (being a hobbyist is not essential )
- Is able to drive, work within a team framework and flexible on hours.
Recruitment Managers
Self Employed (Commission Only)
Home based
PromoLingua is a language consultancy specialising in multilingual recruitment, translation, interpreting and corporate language training.
We are looking for highly motivated self-employed Multilingual Recruitment Managers to join our team.
We provide you with the support and tools to get started. You will be provided with a few live vacancies when you join, and will also be required to generate your own business too.
We are therefore looking for experienced Recruitment Consultants who can hit the ground running and who are happy to develop new business, as well as work on existing accounts.
You will be provided with full back office support, sales support and cover when you are on holiday or away from the business.
The roles are self-employed which provides you with complete flexibility on when and how you work. There are no internal sales targets or placement targets.
In return you will be paid a generous commission for every placement you make.
We also pay a quarterly bonus to anyone billing over £25000 per quarter.
Desirable
Fluency in a major European language (Dutch, German or French)
Due to the current climate and the numbers responding to advertisements only successful candidates will be approached. If you haven’t heard anything within 7 working days you can assume your application has been unsuccessful on this occasion.
Salary: up to £25K plus bonus
Location: Warwick, Warwickshire
Language: German
1. Overall Job Purpose
1.1. To provide a pro-active, effective and confidential support service to the Managing Director(UK) and Managing Director(Europe).
2. Main Duties and Responsibilities
2.1. Ensure that confidential PA, secretarial, administration and support activities required by the Managing Directors of (UK) and (Europe) are carried out efficiently, effectively, correctly and in a timely manner.
2.2. Provide a proactive support service to other departments within the organisation.
2.3. Organise and maintain diaries and make appointments.
2.4. Arrange travel and accommodation and, occasionally travel with the Managing Directors to take notes or to provide general assistance during presentations.
2.5. Deal with incoming e-mail, faxes and post, often corresponding on behalf of the Managing Directors.
2.6. Gain a knowledge of Group employees and key external personnel to ensure that communications concerning company business are carried out succinctly
2.7. Provide a point of contact for queries and assistance where required on issues relating to your area (s) of expertise (Word, Excel, Access, PowerPoint etc.)
2.8. Ensure activities associated with Group reportage and Management activities are undertaken in a co-ordinated and effective manner.
2.9. Support and participate as necessary with external activities to enhance the Company image/rapport with external stakeholders
2.10. Undertake any other reasonable duties as requested from time to time by the Managing Directors or member of the Senior Management Team.
3. Performance Measures
3.1. Achievement of yearly personal targets and objectives
3.2. Feedback from internal colleagues and Senior Management
3.3. Completion of all tasks and projects within agree timeframe.
4. Person Specification
Formal Qualifications
Educated to GCSE level or equivalent to include Maths and English.
Desirable: NVQ Level 2 Business Administration
Knowledge
Good level of understanding and competence with Microsoft applications, in particular Outlook, Word, Excel and PowerPoint.
Experience
Experience of working at Senior Director level within a PA capacity.
Proven experience in carrying out the tasks identified above, including experience of word-processing, spreadsheets and maintaining records.
Skills
Ability to work under own initiative and as a member of a team.
German Language skills
Experience and ability to work within a confidential environment.
Ability to prioritise work load.
Effective verbal and written communication skills, including the ability to draft correspondence such as e-mail responses.
Word processing and presentation skills, including the ability to produce documents with appropriate formatting.
Ability to work under pressure and organise own workload to meet deadlines
Fluent user of e-mail and the World Wide Web
Accuracy and attention to detail
Personal Qualities
Flexible – ability to be flexible and adaptable in relation to work undertaken and to respond at short notice
Attitude – personable, helpful, positive and discrete
Tenacity – ability to remain enthusiastic when undertaking routine tasks.
Concern for Results – demonstrates energy, enthusiasm, commitment and a desire to achieve objectives.
Organised – prioritises and plans activities, working to defined systems.
Initiative – works well without guidance or supervision
Oral communication – clear expression of ideas/information in writing and in good grammatical form.
Builds productive working relationships with customers and colleagues
Resilience – stability and performance under pressure.
Detail Handling – completes everything associated with a task, no matter how much detail is involved.
Highly Confidential – demonstrates integrity
Personal Development – a commitment to continually learn and develop.
5. Other Requirements
5.1. Ability to work flexible hours (there will be an occasional requirement to work outside normal business hours).
5.2. Driving license required.
