In line with our exciting business objectives we are now seeking a German Speaking Technical Support Consultant.
The position requires a motivated candidate with good experience within the IT sector of no less than 3 years who will have been working for a vendor or a reseller of software solutions previously
The successful Technical Support Consultant will be responsible for:
• Managing incidents / escalations to resolution
• Providing application support to customers & resellers
• Providing implementation support to the business as a whole
• Documenting known issues for generating FAQ’s
Knowledge
• Excellent knowledge of Microsoft server and PC operating systems including Windows Server 2003 & 2008, Windows XP, Vista & 7
• An understanding of Multi Functional Print devices, print queues and Managed print services
• Good understanding of database technologies (Microsoft SQL Server / Oracle)
• Excellent knowledge of web technologies including IIS
Experience
• Experience in Server Virtualisation, VMware and Citrix
• Experience of working with vendors & resellers
• Excellent Documentation skills
Skills
• Excellent communication and inter-personal skills
• Committed to develop and improve customer communication and service levels
• Understanding of Windows Clustering
• German & English Languages are essential for this role
As the role is predominantly office based the successful candidate should reside within a commutable distance of RH15 and will be supporting the UK and German / EU markets.
The position involves working closely with other members of the immediate technical team, business development and sales departments (both locally and on in our WW locations) to provide support during engagements, with solution configurations, advise and documentation to meet customer requirements.
The Technical Services team are committed to providing our customers with best of bread service in our industry.
In return you can expect an excellent working environment, competitive salary with a generous holiday plan and other company benefits.
