Are you looking to work at perhaps the most prestigious Government institution in Europe, An English speaking professional looking for an opportunity in Germany.

THE COMPANY

Our client is a FTSE 100 international service company with 100,000 people, in 700 contracts, in 30 countries - Our

approach has made us one of the world's leading service companies and our vision is to be the world's

greatest.

THE ROLE

Due to increased growth our customer is looking to recruit an ITIL Processes Practitioner based on site in

Frankfurt, Germany.

THE CANDIDATE

Tasks and Responsibilities

• Apply pre-defined ITIL-based processes, procedures and methods to support and maintain the

• Customer IT Service Management framework and functions, such as Supplier Management, Service

• Level Management, etc.

• Work with peer colleagues and users to collect requirements, analyse and evaluate proposals,

• conduct negotiations and implement specifications according to defined process workflows.

• Contribute to Service Management processes operations by performing defined tasks including but

• not limited to activities related to process and service continual improvement, and document and

• implement standards according to defined process workflows

• Implementation experience in IT service management processes concepts, in particular Service Level

• Management (SLA), Operational Level Agreements (OLA) within an IT organisation or professional IT

• service provider

• Experience in collecting service/operational level requirements (requirements in general), analyse and

• evaluate specifications against standards and conduct negotiations

• Experience in an out tasking or outsourcing exercise of IT managed services

• Experience in IT operations and technical support in particular in the set up of monitoring and

• definition of KPI’s for business/ technical services e.g. in the fields of incident & availability & capacity

• Education and qualifications:

• Educated to Masters Level or above – This is an essential pre-requisite and applications that do not

• comply will not be considered under any circumstances.

• Very good command of English with proven drafting ability + Experience working knowledge of a

• second EU language - This is also an essential pre-requisite and applications that do not comply will

• not be considered under any circumstances.

• ITIL Foundation Certification is mandatory and Practitioner Level is highly desired

• Knowledge and skills:

• Knowledge of ITIL Service Management processes and best practice, i.e. ITIL Service Management

• processes service life-cycle V2 and/or V3

• Solid foundation in IT operations and technical support.

• Practical experience in operating IT service management processes.

• Experience in team/group facilitation, project management and training would be an advantage

• IT Process reengineering experience

• Very good analytical skills.

• Ability to work under pressure and to deliver to agreed deadlines.• Proven ability to generate a range of possible, also innovative, solutions and to assess the implications

• of these solutions.

• Good interpersonal skills, in particular communication and negotiation skills, and the ability to work in

• a team and co-ordinate own activities with others.

• Salary 65-70,000 euro guideline – Although this could be negotiable + Relocation assistance – 30 days holiday