Norwegian speaking Credit Controller

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To assist in the control of outstanding debt in order to maximise cash flow and minimise bad debts.
Key Areas of Activity: •?? Collection and maintenance of designated client accounts •?? Develop clear lines of communication with all areas of the Company •?? Develop clear lines of communication with key contacts within client organisations •?? Process the mechanism for escalation of unresolved queries and problems •?? Identification and involvement in the development of new processes and systems Key Tasks: •?? Collect debts by various recognised methods •?? Allocate all cash received •?? Keep client details up to date •?? Clearance of Validation Exception Reports •?? Process and send monthly/weekly statements and/or electronic billings •?? Process client queries and refer if unresolved •?? Administration tasks essential to the maintenance of the account •?? Update of Text on Screen with appropriate pending dates (On Line history of actions taken and diary facility for follow ups) •?? Filing •?? Liaison with relevant company personnel, attending and receiving visits as required •?? Maintain regular client contact highlighting areas of concern, attending and receiving visits as required •?? Provide weekly status of over £10K accounts to Team Coordinator/Credit Manager •?? Identify clients where the introduction of new procedures or systems may be beneficial •?? Suggest and participate in developing enhancements to working practices Standards of Performance •?? To maintain a professional approach towards internal and external customers •?? To make every effort to achieve set targets •?? To maintain a high level of accuracy •?? To be thorough in the pursuit of outstanding debt and queries •?? To refer all areas of concern to the line manager on a timely basis •?? To provide active support to all team members •?? To ensure that your relationship with the client is always in the best interest of company Decision Making / Limits of Authority •?? The jobholder must consult the Team Leader/Credit Manager on the following issues as and when they occur. •?? Withdrawal of credit facilities •?? Referral to Debt Collectors •?? Payment plans other than to terms •?? Change of credit terms •?? Changes to client name, and adding/deleting/suspending clients on the masterfile •?? Acceptance of new clients •?? Indications of cash flow difficulties by client •?? Proposed visits to branch/client •?? Journal entries greater than £10 and the contra of non matching items •?? All refunds •?? Transfers to non related client accounts •?? Correspondence to senior management within the company and client organisations •?? Any company expenditure •?? Overseas telephone calls and faxes •?? Complaints Qualifications & Experience Required: •?? Predominately working on our Norway ledger fluency in both spoken and written Norwegian is a necessity. •?? Good telephone manner and professional approach •?? Communication skills •?? Confidence in dealing with people at all levels •?? Keyboard skills •?? Numeracy •?? Accuracy •?? Team Player •?? At least 1 year’s Credit Control or Accounts experience •?? Agresso experience would be useful Average number of accounts : 230 Average number of major clients: 10 Average Debt Value: £24m per annum Availability of Line Manager : Readily available within department Key Contacts: Accounts Payable personnel within client organisations Authorisers of payments at all levels of seniority within client organisations Company Account Managers Company Branch staff up to and including Branch Manager level All the above via telephone, letter or visit.
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