Main Responsibilities

Customer Service Management

• Accountable for all aspects of service for a portfolio of defined customers for which the CSR is completely responsible.
• To attend customer meetings with trade customers as required.
  • To work with other members of the customer service team and Team Leader to provide outstanding service to all customers within a specific country.

Case Fill Level

• Accountable for maximising the customer case fill level (and on-time delivery if appropriate) in line with departmental and customer targets
  
  

Product Portfolio Management.

• To professionally manage allocations, liaison with local Sales and communication to customers in short or out of stock situations.
• Ensure the efficient management of new product listings and delists into customers through liaison with local Sales and local Logistics Service Providers.

Event Management

• Work closely with local sales and with customers to ensure the professional management of customer promotions and other trade events.

Order Management

• Ensure the accurate and timely processing of all orders through management of EDI interfaces, local Sales interfaces and receipt and processing of manual orders

Key Competencies/Skills S = Standard, D = Developed, H = Highly Developed

• SAP interrogation -D
• Excel -D
• Presentation skills -S
• Order management -H
• Relationship with customers -H
• Problem solving -D

• Proactive cooperation -D
• Service orientated -H
• Be results focused -H
• Priority setting -D

Must Have

• Good oral & written communication skills
• Fluent English & Dutch
• Ability to work on own initiative and prioritize tasks
• Ability to work under pressure and have an attention to detail
• Good team player skills and work well with others
• Flexibility/adaptability
• A sense of urgency
• Strong numeracy skill
• Ability to prioritise order management tasks
• Intermediate level in Word, Excel and Outlook

Desirables

• Fluent or strong second European language ideally French or German
• SAP experience

Required Experience and Qualifications

• Previous experience in a Customer Services environment is essential ideally including order management.
• Understanding of end to end Supply Chain (desirable)
• Should be of graduate calibre
• Data/order entry experience (desirable)

Please note this role is for up to 6 month initial contract.