PromoLingua

Salary: £15.5-16K

Location: Swindon, Wiltshire

Language: German with Dutch or French

 

 

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Do you have experience in Financial Services? Our Client is seeking a Dutch speaking Administrator and a second language of German would be an advantage The hours of work are: 8:00-4:00 M-F. The starting salary is negotiable depending on experience. The other benefits are: Flexible Benefit Scheme - which includes buying additional holidays, dental insurance, childcare vouchers, season ticket loan and more, 25 days holiday, non-contributory pension scheme - 12% contributions paid by Company, medical insurance, life assurance and long term sickness scheme. Any offer would be subject to credit checks, criminal record checking, full referencing of education and work history for the last five years. Job Purpose: To deal with all customer telephone enquiries and act on all customers' requirements ensuring a high quality, professional service is delivered at all times. Technical Skills, Knowledge, Systems Knowledge (and associated skill level) ·Call centre experience preferred ·Strong client focus ·Highly-developed customer service and communication skills ·Flexible, proactive attitude ·Ability to assimilate new information quickly and use it accurately ·Written and oral Dutch language skills, second foreign language (German) desirable Principal Responsibilities: ·Deal with a range of enquiries from customer and agents ·Provide a professional and high quality service to all customers at all times demonstrating understanding and a willingness to help ·Ensure all customer service level agreements are achieved or exceeded ·Ensure all team processes and procedures are followed to comply with regulations and service level agreements ·Investigate customer problems and aim to resolve all queries quickly and effectively ·Place deals for agents and clients as required ·Utilise call management systems to ensure own availability and readiness to take calls ·Accurately log details of calls received using appropriate systems ·Contribute to a successful team culture, while being personally accountable for own work standards ·Complete reports in respect of errors, breaches and write offs accurately within agreed timescales ·Assist with ad hoc tasks as and when required ·Ensure that all regulatory requirements are understood and adhered to and that all regulatory training is completed in line with company policy ·Ensure full ownership for customer queries and ensure tasks are followed through to the end ·Ensure client and business knowledge is up to date. ·Identify where relevant improvements to processes and controls and raise with your Team Manager ·Escalate issues promptly to your Team Manager ·Demonstrate a "Right first time" approach ·Be a proactive and flexible team member ·Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF. Person specification: Job Specific Competencies In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for: ·Personal Organisation ·Work Quality/Attention to detail.