Salary: £16-18K
Location: Twickenham, London
Languages: Dutch with French/German/Spanish
Role Purpose
The Customer Service Representative is the first point of contact for our client’s members. Our focus is to provide members with a first class customer service exceeding their expectations every time!
Key Responsibilities & Accountabilities include:
- Receive inbound enquiries on behalf of our client from Europe, Middle East & Africa.
- Respond to members queries in a timely, polite and courteous manner.
- Work to and understand team SLAs and exceed personal KPIs.
- Display understanding and knowledge of the client’s products and services.
- Share information with your team members.
- Handle professionally membership service enquiries, payments and any follow up issues.
- Liaise between members, the client & team to achieve excellent communication.
- Escalate any customer complaints/issues in a timely and efficient manner.
- Handle written correspondence, e-mail/white paper, in timely and effective manner.
- Provide administrative support to the team.
- Highlight ideas for continuous improvement throughout the business.
Experience and Skills Required:
- Previous customer service experience with at least one year’s direct experience.
- Excellent written and spoken linguistic ability in Dutch and French (as well as English)
- A positive, customer focused attitude.
- Ability to think on your feet, to multitask and use your own initiative.
- Attention to detail.
- Well-developed listening skills.
- Team player, in tune with the aims and objectives of the team, working to team goals and supporting other team members.
- Flexibility, understanding cultural differences.
- Pursues everything with energy and drive, seldom gives up before finishing!
