Location: Camberley, Surrey
Salary: £22-23K
Languages: German or Dutch/French
Main Purpose of Job
• To provide a professional service to trade and internal customers and to be responsible for all aspects of order management with retail customers.
• To ensure that customer and company case-fill targets are met.
Main Responsibilities
Customer Service Management
• Accountable for all aspects of service for a portfolio of defined customers for which the CSR is completely responsible.
• To attend customer meetings with trade customers as required.
• To work with other members of the customer service team and Team Leader to provide outstanding service to all customers within a specific country.
Case Fill Level
• Accountable for maximising the customer case fill level (and on-time delivery if appropriate) in line with departmental and customer targets
Product Portfolio Management.
• To professionally manage allocations, liaison with local Sales and communication to customers in short or out of stock situations.
• Ensure the efficient management of new product listings and delists into customers through liaison with local Sales and local Logistics Service Providers.
Event Management
• Work closely with local sales and with customers to ensure the professional management of customer promotions and other trade events.
Order Management
• Ensure the accurate and timely processing of all orders through management of EDI interfaces, local Sales interfaces and receipt and processing of manual orders
Key Competencies/Skills
• SAP interrogation
• Excel
• Presentation skills
• Order management
• Relationship with customers
• Problem solving
• Proactive cooperation
• Service orientated
• Be results focused
• Priority setting
Must Have
• Good oral & written communication skills
• Ability to work on own initiative and prioritize tasks
• Ability to work under pressure and have an attention to detail
• Good team player skills and work well with others
• Flexibility/adaptability
• A sense of urgency
• Strong numeracy skill
Desirables
• Fluency in either German or French/Dutch
Required Experience and Qualifications
• Should be of graduate calibre
• Previous Customer Services experience desirable
This role is offered on a 12 month rolling contract
